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Support Information

Monday through Friday, 9:00 AM – 5:00 PM PST (excluding holidays)
We typically respond to support requests within 24 hours. During peak periods, responses may take 1-3 days.
We only respond to questions about shipping, payments, and associated issues. We don’t help with research-related duties; we are only a provider of chemical supplies for study.

Important Note: When it comes to product usage or applications, Janzolabs does not offer recommendations, advise, or guidance. To create and follow appropriate research protocols, it is the exclusive responsibility of researchers to confer with certified specialists.

Zero Tolerance Policy (Black List): Janzolabs has a stringent zero-tolerance policy. Research materials will be immediately blacklisted and future services will be permanently denied if there is any hint of misuse or abuse.

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