FAQs

These products are intended for laboratory research purposes only, and are not for human or animal consumption. The products are not intended to diagnose, treat, cure, or prevent any disease. The products should not be used as a food, drug, cosmetic, or other household use. By accessing this website or purchasing from this website, you agree that that it is your sole responsibility to ensure compliance with applicable laws and regulations within your jurisdiction; and you understand and acknowledge that no information on this website should be construed as medical advice.

Please review our Terms of Service.

We verify every batch of every product through accredited, independent third-party laboratories. Since each product requires unique analytical methods and equipment, we collaborate with specialized laboratories and PhDs in analytical and organic chemistry to design our testing protocols.

Analytical techniques we utilize include: NMR, FTIR, HPLC, LC-MS, GC-MS, TLC, ICP-MS, Gravimetry, UV-Vis, Titration, Melting Point, and Organoleptics.
We primarily test for purity, content, sterility, and endotoxins (LPS).


If a specific test is outdated or not listed, please contact us.

Variations in color, texture, odor or even biochemical properties may occur due to polymorphy (differences in crystal structure).These variations do not compromise product quality.

Our peptides are provided in lyophilized powder form to ensure maximum stability. In any other format, peptide integrity would rapidly degrade before reaching the customer.

  • Optimal storage: Below –20 °C.
  • Short-term storage: Refrigeration at 4 °C for up to 2 years.
  • Room temperature tolerance: 4–6 weeks with minimal degradation if protected from direct sunlight (suitable for international shipping).

Orders are processed within 1–3 business days after payment is received and cleared. Processing may take longer during holidays or high-volume periods.

  • Order processing: 1–3 business days

  • Shipping time depends on the selected carrier and service level

  • Expedited or express shipping may be available at an additional cost

  • A tracking number is sent once the order ships

  • Tracking updates may take up to 24 hours to appear

Shipping is available within the United States only

Payment Pending
We are awaiting or verifying your payment. If your order remains in this status, please submit a photo of your payment confirmation, particularly for Zelle or other peer-to-peer payment methods using this form.

Processing
Your payment has been confirmed, and your order is being prepared for shipment. Orders are typically dispatched within 24 hours, though processing times may vary.

Completed
Your order has been dispatched. You will receive an email with your tracking number shortly.

Cancelled
We could not verify your payment, resulting in order cancellation. If you have made a payment and see this status, please send a photo of your payment confirmation here, as our system may occasionally miss payments due to processing delays.

Order history is only available for registered users. Guest orders become visible once you create an account using the same email used at checkout.

To view your order history:

  1. Log in at: 
  2. Go to the Orders tab: 

For assistance, contact us with your billing details, full name, and email address.

Order confirmation and shipping label emails may occasionally be missed. Please check all inboxes, including your spam folder.

To reset your password, visit:

If the system does not recognize your email, you may have:

  • Used a different email address
  • Entered the email incorrectly
  • Checked out as a guest without creating an account

Due to frequently changing regulations in the research industry, we may not always accept credit or debit card payments. Availability of these payment methods may vary.

We accept Zelle payments year-round and offer incentives for using this method. Zelle is seamlessly integrated into most banking applications for efficient peer-to-peer transactions. Payment verification for Zelle typically takes 24-48 hours.

We accept various cryptocurrencies and offer incentives for using this payment method.

Payment verification for cryptocurrency typically takes 30 minutes to 4 hours. In cases where the order status does not update despite payment, please contact us.

Same-day bank transfers are typically completed within 24 hours but may take up to 72 hours, excluding weekends. Payments made late on Friday may process same-day but usually won’t clear until the following Monday when banks reopen. Your order will not ship until funds are received in our account, at which point processing will begin.

Customer Support Email Monday-Friday 9-5pm PST Shipping, Return & Refund Policy FAQ