These products are intended for laboratory research purposes only, and are not for human or animal consumption. The products are not intended to diagnose, treat, cure, or prevent any disease. The products should not be used as a food, drug, cosmetic, or other household use. By accessing this website or purchasing from this website, you agree that that it is your sole responsibility to ensure compliance with applicable laws and regulations within your jurisdiction; and you understand and acknowledge that no information on this website should be construed as medical advice.
Please review our Terms of Service.
We verify every batch of every product through accredited, independent third-party laboratories. Since each product requires unique analytical methods and equipment, we collaborate with specialized laboratories and PhDs in analytical and organic chemistry to design our testing protocols.
Analytical techniques we utilize include: NMR, FTIR, HPLC, LC-MS, GC-MS, TLC, ICP-MS, Gravimetry, UV-Vis, Titration, Melting Point, and Organoleptics.
We primarily test for purity, content, sterility, and endotoxins (LPS).
Lab results are available here: View Lab Results.
Variations in color, texture, odor or even biochemical properties may occur due to polymorphy (differences in crystal structure).These variations do not compromise product quality.
Our peptides are provided in lyophilized powder form to ensure maximum stability. In any other format, peptide integrity would rapidly degrade before reaching the customer.
Lyophilized peptides typically form a solid cake. However, during transit, the cake may break or appear uneven. This is an aesthetic issue only and does not impact quality, potency, or purity.
Some peptides and proteins may appear larger due to buffering requirements. This is normal.
Storage instructions are provided on each product listing and product label.
Orders are processed within 1–3 business days after payment is received and cleared. Processing may take longer during holidays or high-volume periods.
Processing times: Typically 1-3 business days depending on payment method. Large or special orders may require an additional 1-3 business days. Shipping times vary based on selected shipping speed: Standard Shipping: 3-6 business days Express Shipping: 2-4 business days Free Shipping: 2-4 business days Total Delivery Timeframes: Standard: 1 day processing + 3-6 days shipping = 4-7 business daysExpress: 1 day processing + 2-4 days shipping = 3-5 business days High Volume Periods: 2-3 days processing + 3-7 days shipping = 5-10 business days *All timeframes are estimates. Actual delivery times may vary due to weather, holidays, order volume, or courier delays beyond our control.
A tracking number is sent once the order ships
Tracking updates may take up to 24 hours to appear
Shipping is available within the United States only
If your label has been printed and there has been no tracking update, it most likely means we’re still processing your order. Please check the tracking again in 2-3 days to see if any changes have been made. If there are still no updates after that time, contact us.
Once an order is placed, we have a very limited window to modify or cancel it due to our commitment to rapid shipping times. As a result, we cannot guarantee that cancellations or modifications will be possible; however, we will make our best attempts to accommodate if possible, with no guarantees. Please double-check your shipping address carefully, as entering an incorrect address constitutes user error and is not the responsibility of Janzo Labs.
Delivery Delays:
Courier delays are common and beyond our control. Shipping costs are non-refundable for late deliveries as these are the carrier’s responsibility.
Package Marked as Delivered:
If tracking shows delivered but you haven’t received your package, check with neighboring suites, facilities, or building reception. Contact the courier’s local office for GPS delivery coordinates and recipient confirmation. If the courier confirms correct delivery, allow 1 week for the package to appear before contacting us.
All orders are documented and photographed prior to shipment. Report any issues within 7 days of delivery.
Missing Items: Contact us immediately for verification and resolution.
Damaged Item on Arrival: Contact us within 2 days of delivery with photos of both the package and damaged item (required).
Wrong Items: Contact us immediately for verification and resolution.
All verified issues will be remedied in the form of store credit only. No exceptions.
Payment Pending
We are awaiting or verifying your payment. If your order remains in this status, please submit a photo of your payment confirmation, particularly for Zelle or other peer-to-peer payment methods using this form.
Processing
Your payment has been confirmed, and your order is being prepared for shipment. Orders are typically dispatched within 24 hours, though processing times may vary.
Completed
Your order has been dispatched. You will receive an email with your tracking number shortly.
Cancelled
We could not verify your payment, resulting in order cancellation. If you have made a payment and see this status, please send a photo of your payment confirmation here, as our system may occasionally miss payments due to processing delays.
Order history is only available for registered users. Guest orders become visible once you create an account using the same email used at checkout.
To view your order history:
For assistance, contact us with your billing details, full name, and email address.
Order confirmation and shipping label emails may occasionally be missed. Please check all inboxes, including your spam folder.
To reset your password, visit:
If the system does not recognize your email, you may have:
Janzolabs.com enforces a strict zero-tolerance policy for misuse or abuse of research materials. Any such activity will result in immediate blacklisting and permanent denial of services. Our support is limited to inquiries about shipping, payments, and related matters. We do not assist with research-related tasks, as we are solely a supplier of research chemical materials.
Janzolabs.com supplies products exclusively for laboratory research purposes. To ensure regulatory compliance, we actively screen all orders. Individuals or entities suspected of intending to misuse our products will be permanently placed on a no-sell blacklist with no exceptions. We implement robust measures to prevent fraudulent orders.
Due to frequently changing regulations in the research industry, we may not always accept credit or debit card payments. Availability of these payment methods may vary.
We accept Zelle payments year-round and offer incentives for using this method. Zelle is seamlessly integrated into most banking applications for efficient peer-to-peer transactions. Payment verification for Zelle typically takes 24-48 hours.
We accept various cryptocurrencies and offer incentives for using this payment method.
Payment verification for cryptocurrency typically takes 30 minutes to 4 hours. In cases where the order status does not update despite payment, please contact us
Same-day bank transfers are typically completed within 24 hours but may take up to 72 hours, excluding weekends. Payments made late on Friday may process same-day but usually won’t clear until the following Monday when banks reopen. Your order will not ship until funds are received in our account, at which point processing will begin.
All sales are final. Please review our Refunds, Returns & Chargeback Policy.
